FAQ

We blend purity with performance, offering clean, effective skincare and body care curated for modern rituals. Our collections—from Dead Sea Mud treatments to CANNABIO cleansers—are designed to deliver transformative results for all skin types and grooming needs.

Yes. Our menu includes dedicated categories for Combination and Oily skin as well as Dry & Dehydrated skin, alongside universal options like All Skin Types. Whether you’re seeking aftershaves, moisturizers, or facial tools, we have thoughtfully formulated solutions.

Absolutely. Our Beard Grooming and Aftershaves & Moisturisers lines are crafted for modern men, while many of our unisex products—like cleansers and body moisturizers—are ideal for anyone refining their self-care routine.

We ship globally to bring holistic skincare rituals to your doorstep. However, we are currently unable to deliver to a small number of remote regions and some parts of Asia. The full list of excluded areas will be shown at checkout.

All orders are hand-checked and packed with care within 1-2 business days after payment confirmation.

For international orders, local customs duties, taxes, or import fees may be applied by your country’s authorities upon arrival. These charges are the responsibility of the recipient and are not included in our product or shipping prices. We declare all packages accurately as “Skincare & Body Care Products” to ensure a smooth customs process.

Once your order is dispatched, you’ll receive a confirmation email with a tracking number and a link to monitor your package’s journey in real-time.

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.

Yes. We use industry-standard encryption and trusted payment gateways to ensure your financial data is protected.

To ensure swift processing, orders cannot be modified or canceled once payment is confirmed. If you have any concerns, please contact us immediately at [email protected].

We offer a straightforward return policy because your confidence in your skin is our goal. You may initiate a return within 15 days of receiving your order. Items must be unused, in their original packaging, and in resalable condition.

For full details on the return process, please visit our Returns & Refunds page or contact our care team at [email protected].

Refunds are processed once we receive and inspect the returned items. Please allow 5-10 business days for the refund to reflect in your original payment method.

Yes. Our Beauty Bundles and Gift Sets are carefully curated and presented perfectly—ready for your personal ritual or as a thoughtful present.

Currently, we do not offer custom gift notes, but our packaging is designed to reflect the premium, thoughtful nature of our products.