At Jericho Skincare Shop, we believe in the purity and integrity of our products and rituals. We are confident that our thoughtfully curated collections—from Dead Sea Mud treatments and CANNABIO cleansers to Beard Grooming essentials and Bath & Body indulgences—will bring a sense of clean, effective wellness to your self-care routine. However, we understand that sometimes a product may not be the perfect match for your unique needs.

This policy is designed with the same clarity and care that defines our brand. We aim to make the return and exchange process as seamless and transparent as possible, honoring the trust you place in us.

Core Philosophy: Your satisfaction is paramount. We stand behind the quality of our formulations and offer a straightforward process to ensure your experience with Jericho remains positive, from discovery to delivery and beyond.

Our Return & Exchange Policy at a Glance

  • Return/Exchange Window: 15 days from the date you receive your order.
  • Condition: Items must be unused, unopened, and in their original packaging with seals intact.
  • Process: Initiate a return or exchange by contacting our care team first (see below).
  • Refund Method: Refunds are issued to the original payment method used for purchase.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility, unless the return is due to our error or a defective product.

Step-by-Step Return & Exchange Process

Step 1: Initiate Your Request (Within 15 Days of Receipt)

Please contact our dedicated customer care team at [email protected] to initiate a return or exchange. Include your order number and the details of the item(s) you wish to return or exchange.

For efficiency, you may use the template provided below.

Step 2: Receive Instructions & Return Authorization

Our care team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package. Returns sent without an RMA number cannot be processed.

Step 3: Ship Your Return

Securely pack the unused, original product(s) along with a copy of your order confirmation or the RMA slip. Ship the package to the address provided in your instructions. We recommend using a trackable shipping service, as you are responsible for the package until it reaches our facility.

Step 4: Processing & Completion

  • For Returns: Once we receive and inspect the item(s), we will process your refund within 5-7 business days.
  • For Exchanges: We will ship the requested replacement item(s) via our standard shipping method once the return is approved. If the exchange item is of higher value, you will be invoiced for the difference.

Return/Exchange Request Email Template

To ensure we have all necessary information, please structure your email as follows:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Jericho Skincare Care Team, I would like to request a [Return / Exchange] for my recent order, #[Your Order Number]. Details of the item(s) for return/exchange: – Product Name: – Quantity: – Reason for Return/Exchange: For exchanges, my requested replacement item is: – Product Name: – Quantity: Please provide the Return Merchandise Authorization (RMA) number and return shipping instructions at your earliest convenience. Thank you, [Your Full Name] [Your Email Address Associated with the Order] [Your Shipping Address]

Refund Timeline & Method

Refunds are processed to the original payment method used during checkout (Visa, MasterCard, JCB, or PayPal).

  • Credit/Debit Card & PayPal Refunds: After we process the refund (5-7 business days after receiving your return), please allow an additional 5-10 business days for the refund to appear on your statement, depending on your financial institution’s policies.
  • You will receive an email confirmation once your refund has been issued.

Non-Returnable Items & Exceptions

To uphold the highest standards of hygiene and safety for our global community, the following items are final sale and cannot be returned or exchanged:

  • Opened or Used Products: Any product where the original seal has been broken or the contents have been used, for the safety and well-being of all our customers.
  • Gift Sets & Beauty Bundles: Due to their special packaging and curated nature, Beauty Bundles and Gift Sets are final sale unless they arrive damaged or defective.
  • Facial Tools & Accessories: For hygienic reasons, items categorized under Facial Tools & Accessories cannot be returned once the packaging is opened.

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with photos of the product and its packaging. We will promptly arrange a replacement or refund at no cost to you.

Need Assistance?

Our care team is here to guide you through the process with the same thoughtful attention we apply to our skincare formulations.

📧 Email: [email protected]

📍 Returns Address: (Please use the address provided with your RMA number. Do not send returns to our corporate address without authorization.)

Thank you for being part of the Jericho Skincare community. Where purity meets performance, and your satisfaction is held in the highest regard.

© 2023 Jericho Skincare Shop. All rights reserved.
This policy is an extension of our commitment to transparency, as outlined in our Privacy Policy.