At Jericho Skincare Shop, we believe your self-care journey should be as pure and seamless as our products. From the moment you explore our curated collections to the day your ritual arrives, we are committed to transparency, integrity, and your complete satisfaction. This policy reflects the same thoughtful attention we apply to our Dead Sea Mud treatments, CANNABIO formulations, and every product in between.

Shipping Information

We strive to process and dispatch your order with the efficiency and care your skincare ritual deserves.

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.

Shipping Methods & Delivery Timelines

We offer two reliable shipping options to serve our global community (excluding Asia and certain remote regions):

  • Standard Shipping (Fee: $12.95 USD)
    We ship via DHL or FedEx. Delivery typically occurs within 10-15 business days after dispatch. This service includes tracking for peace of mind.
  • Free Shipping
    Available on orders over $50 USD. We ship via EMS. Delivery typically occurs within 15-25 business days after dispatch. A tracking number is provided.

*Delivery times are estimates and may vary due to customs processing or unforeseen carrier delays. You will receive a shipment confirmation email with tracking details once your order is on its way.

Returns & Exchanges Policy

Your satisfaction is paramount. While we are confident in our clean, effective formulations, we understand that sometimes a product may not align with your unique needs. Our policy is designed to be straightforward and respectful of your trust.

Policy at a Glance

  • Window for Request: 15 days from the date you receive your order.
  • Condition: Items must be unused, unopened, and in their original packaging with all seals intact.
  • Refund Method: Refunds are issued to the original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility, unless the return is due to our error (e.g., wrong or defective item).

Step-by-Step Return & Exchange Process

  1. Initiate Your Request (Within 15 Days)
    Email our Customer Care team at [email protected]. Include your order number and details of the item(s) you wish to return or exchange. Using the template below ensures we have all necessary information.
  2. Receive Instructions & Authorization
    Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed return instructions. Returns sent without an RMA cannot be processed.
  3. Ship Your Return
    Securely pack the unused product(s) in their original packaging, include a copy of your order confirmation or the RMA slip, and ship to the address provided. We strongly recommend using a trackable service.
  4. Processing & Completion
    • For Returns: Upon receipt and inspection, we will process your refund within 5-7 business days.
    • For Exchanges: The replacement item(s) will be shipped via our standard method once the return is approved. If the new item is of higher value, you will be invoiced for the difference.

Refund Timeline & Method

Refunds are processed to the original payment method (Visa, MasterCard, JCB, or PayPal).

  • After we initiate the refund (5-7 business days post-receipt of your return), please allow an additional 5-10 business days for the refund to appear on your statement, depending on your financial institution.
  • You will receive an email confirmation once your refund has been issued.

Non-Returnable Items & Exceptions

To uphold the highest standards of hygiene and safety for our global community, the following items are considered final sale and cannot be returned or exchanged unless they arrive damaged or defective:

  • Opened or Used Products: Any product where the original seal is broken or contents have been used.
  • Gift Sets & Beauty Bundles: Due to their special, curated packaging, all items under the “Beauty Bundles” and “Gift Sets” menu categories are final sale.
  • Facial Tools & Accessories: For hygienic reasons, items in the “Facial Tools & Accessories” category cannot be returned once the packaging is opened.

Important: If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with photos. We will promptly arrange a replacement or refund at no cost to you.

Need Assistance? We’re Here to Help.

Our Care Team embodies the thoughtful attention we apply to our skincare rituals.

📧 Email: [email protected]
📍 Returns Address: Please use the specific address provided with your RMA authorization. Do not send returns to our corporate address without prior authorization.

Return/Exchange Request Email Template:

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear Jericho Skincare Care Team,

I would like to request a [Return / Exchange] for my recent order, #[Your Order Number].

Details of the item(s) for return/exchange:
- Product Name:
- Quantity:
- Reason for Return/Exchange:

For exchanges, my requested replacement item is:
- Product Name:
- Quantity:

Please provide the Return Merchandise Authorization (RMA) number and return shipping instructions.

Thank you,
[Your Full Name]
[Your Email Address Associated with the Order]
[Your Shipping Address]

Thank you for being part of the Jericho Skincare community. Where purity meets performance, and your satisfaction is held in the highest regard.

This policy is an extension of our commitment to transparency, as outlined in our Privacy Policy.